Remote Customer service Jobs · Software Implementation

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  • Act as a trusted advisor and implementation partner for federal clients.
  • Support full lifecycle project delivery from requirements gathering to post-implementation support.
  • Engage with senior stakeholders to define goals and manage expectations.

Our partner is a firm that helps federal clients adopt and optimize mission-critical software solutions. They have a collaborative and mission-driven work culture focused on delivering measurable client value.

  • Position yourself as a subject matter expert on software business growth through technology and implement best practices for customer adoption.
  • Develop and execute implementation project plans, manage integrations, and handle support requests during onboarding.
  • Drive collaboration with internal teams and customers to achieve milestones, streamline procedures, and ensure long-term success.

HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale operations. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organization focused on speed and ownership.

$55,800–$88,100/yr

  • Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata's utility products.
  • Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
  • Collaborate cross-functionally with internal teams to ensure seamless project handoff and maintain high client satisfaction.

Entrata is a global leader in AI-driven property management technology, providing an operating system with intelligent leasing, payment, and communication tools. With over 2,200 employees, the company fosters a culture of radical transparency, entrepreneurial energy, and values diverse perspectives.